Shops
Hours, prices, delivery, and whether something is in stock.
Customers buy from the business that answers first.
Still Open puts an assistant on your website that answers day and night, from replies you approve. Your customers get an answer when you are busy or closed. People who are ready to buy leave their details, and our team passes them on. A short demo, then it goes live.
Customers already expect an answer at any hour. This gives an independent business the same reply a larger one has, without hiring night staff.
18:41
Still Open
CustomerAre you still open?
Still OpenWe’re closed now. We open tomorrow at 9. I can take a booking or arrange a callback.
CustomerA callback in the morning, please.
Still OpenNoted. Someone from the business will call you then.
01
Who it is for
Independent businesses that miss messages when the counter, the office, the kitchen, or the van is busy.
Retail-related businesses
Small sellers alongside a shop: a florist, a bakery, a local order or collection.
Estate agents
Availability, viewings, and callbacks while you are out of the office.
Hotels
Room questions, times, and a booking or a callback.
Restaurants and cafés
Opening times, a table, or a straight answer about the menu.
Law firms
General questions about the firm, and booking a consultation. No legal advice.
Garden centres
Hours, plants and stock, delivery, and a callback.
Care homes
Visiting times, general questions about the home, and a callback.
Pharmacy groups
Opening times, whether something is in, and a callback.
Tradespeople
Plumbers, electricians, builders, and similar. Quotes, call-outs, and a callback while you are on the job.
02
Why this turns into sales
A customer who gets no answer does not wait. They buy from the next business. The assistant replies at once, from the answers you approved, and takes a name and number when someone is ready to book, buy, or be called back. You are not hiring night staff. You are keeping the enquiry you already paid to attract.
- The night-time question gets an answer
- A ready buyer leaves their details
- Our team sends that enquiry to you
03
Managed for you
Still Open is a managed setup. We build the chatbot and keep it in line with what you have approved. You do not have to learn the software, and you do not write the replies yourself.
The useful part is simple. Someone who writes after you have closed gets a clear answer. You get their name, what they asked, and whether they want a callback, a viewing, or a booking.
- You give us the facts Hours, prices, delivery, what you offer, and how a booking or viewing should be taken.
- You approve the answers We draft them. Nothing goes live until you have read what it will say.
- You tell us when it changes New hours or a new price: we update the chatbot. You do not have to edit it.
04
What a reply looks like
Short examples. The real answers are yours, checked by you before anyone sees them.
Shop
After you have locked up
CustomerAre you open? Do you deliver, and what does it cost?
Still OpenWe’re closed this evening. We open tomorrow at 9. Yes, we deliver locally. Delivery is £4.50. I can take your details and the shop will confirm in the morning.
Estate agent
While you are on a viewing
CustomerIs 12 Hill Road still available? Can I book a viewing?
Still Open12 Hill Road is still available. I can book a viewing or arrange a callback. Which day suits you?
Restaurant or café
When the evening is full
CustomerCan I get a table for two tonight?
Still OpenWe’re fully booked this evening. Tomorrow at 7 has a table for two. I can reserve it, or ask the restaurant to call you.
Law firm
General questions only
CustomerCan you tell me if my visa application will succeed?
Still OpenI can’t give legal or immigration advice. I can answer general questions about the firm and book a consultation. Would you like a time this week?
Tradesperson
While you are on a call-out
CustomerBoiler’s gone. Can you come today, and what area do you cover?
Still OpenWe’re on jobs until 5. We cover the local area. I can take your address and a phone number, and the team will call you back about today.
05
Where customers already message you
The first setup covers the places you already use. The quote depends on which of these you want.
Website chat
On your existing site, in the chat box people already see.
Facebook Messenger
Replies on your Facebook page, including when you are shut.
Answers direct messages on the business account.
Included on the £99 and £149 plans, as one channel.
06
How it works
01
We set it up
Hours, prices, and the replies you want, on the channels you use.
02
You approve the answers
Nothing goes live until you have read what it will say. For a law firm, that is general questions and booking a consultation only.
03
Customers write as usual
They message on your website, Facebook, or Instagram. The chatbot answers what you approved, and hands over when a person should take it.
07
A person still takes over
The chatbot handles the routine: hours, prices, delivery, availability, callbacks, viewings, and bookings. That is the list you approved.
If someone asks for a person, or the question sits outside those answers, it stops. It takes a name and a number and leaves the rest for you. You can open the thread and reply yourself at any time.
For a law or immigration firm it will not advise. It can answer general questions about the firm and book a consultation.
08
Starting prices
Shops, retail, and trades
Gift shops, phone repairs, plumbers, electricians
£49
a month
- One assistant on your website
- Hours, prices, delivery, service areas, and common questions
- A short list of what you sell, pasted in once
- Takes a name and number when it cannot answer
- You email changes; our team loads them
- A short check once a month
- One-off setup from £150
Agents, hospitality, and garden centres
Hotels, cafés, restaurants, garden centres
£99
a month
- Everything in the £49 plan
- Facebook, Instagram, or WhatsApp — one of those
- Viewings, tables, rooms, or restaurant questions, then a callback
- Asks which branch before it answers
- Two update checks a month
- One-off setup from £150
Firms, care, and multi-site
Law firms, family offices, management companies, care homes, pharmacy chains
£149
a month
- Everything in the £99 plan
- Books a consultation, or takes the enquiry for a person to call back
- General questions and how to book, from your approved text
- Price list updated from your spreadsheet, up to once a week
- A named person gets the enquiry by email
- Updates within two working days
- One-off setup from £150
Custom
Multi-channel, large chains, or a mix you choose
Quote on request
monthly fee agreed after a short demo
- Website plus more than one of Facebook, Instagram, or WhatsApp
- Large multi-site or chain setups, priced on size
- Live stock or shop-system feeds, where needed
- Extra update checks or named routing, by agreement
- Built around the channels and answers you need
- One-off setup from £150 (quoted with the monthly fee)
The three plans are starting prices. Custom is for multi-channel setups, large chains, or anything outside those lists. Live stock or a feed from your shop system is quoted under Custom. A chain of many stores starts from the £149 plan and is priced on size, or quoted as Custom. Setup is a separate one-off fee from £150.
Book a short demo if you want to hear it answer your own questions.
10
Book a short demo
Tell us what you do and which channels you use. We will reply with a time.
A short demo, so you can hear it on your own questions. Not an endless free trial.
09
Social media updates
We keep your page busy while you run your business.
You give our team access to your Facebook or Instagram page. You stay in control: no passwords are shared, and you can remove our access at any time. We agree a content plan with you, then create and post on-brand updates with images and local hashtags, at the times your customers are most likely to see them.
One store, one page
Daily updates on Facebook or Instagram
£20
a month, per physical store, per page
Ask about social updates
Custom and multi-branch
More posts, both platforms, or many stores
Tailored quote
built around what you like
Talk to our team
Already using our AI chat assistant? Ask about bundling both.